Welcome to Paine Free Crafts!
Please note that I do *NOT* send out printed charts - all the cross-stitch charts are downloads, which are accessed by links sent to your email address within minutes of you placing your order. It is therefore vital that you've put your correct email in when you registered.
Printed charts can be purchased through my distributor - http://www.polstitchesdesigns.co.uk/
I'm trying to track down a problem with Yahoo / Hotmail / Gmail emails at the moment, but with not a lot of luck. It seems that they are blocking any mails sent by my mailserver but not in any official way, which means I can't unblock them. This means that a lot of emails going to those providers simply aren't getting there - and password reminders are falling over! If you would like to buy a chart, and you're having problems on the website, and your host is one of the three mentioned providers, please don't give up - email me at firstname.lastname@example.org and I will sort out a paypal invoice and email your chart to you (it's only emails generated by the website that seem to be affected). I am actively looking into the problem though and will sort it as soon as I can.