Welcome to Paine Free Crafts!
Please note that I do *NOT* send out printed charts - all the cross-stitch charts are downloads, which are accessed by links sent to your email address within minutes of you placing your order. It is therefore vital that you've put your correct email in when you registered.
Printed charts can be purchased through my distributor - http://www.polstitchesdesigns.co.uk/
If you've bought a downloadable product, and haven't received the email with the link in, please log in and check your order history - it should show there :)