What we need to collect

Paine Free Crafts only collects information required to fulfil our contract with you.
This information is-

  1. Name
  2. Email address
  3. Postal address (we require this for instant downloads too, to enable us to comply with EU Digital VAT laws)
  4. Telephone number (optional)

All information is collected via the third party platforms used to facilitate the running of the business.  Financial information is transmitted automatically to the third party who processes the data (Stripe, Etsy, or PayPal) and is not held by us.

These platforms are

What we do with the information we gather

We require this information for internal record keeping.  PayPal, Stripe, and Etsy receipts containing this information are kept for the length of time required by HMRC (currently 6 years from the end of the last company financial year they relate to, or longer if they show a transaction that covers more than one of the company’s accounting periods) after which they are destroyed.  We are committed to ensuring that your information is secure.

Newsletter

This is an opt-in newsletter and the information you give is only used to send the newsletter.  Each newsletter contains the option to unsubscribe should you wish to do so.

The newsletter platform is

Controlling your personal information

You may request details of personal information which we hold about you and if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.  We will promptly correct any information found to be incorrect.

This site uses cookies to enable you to add products to your basket and saves sessions such as basket contents for a short period of time (less than 24 hours). If you disable cookies, the website will not function as intended. We do not store or ask for any other information than needed to process your order.

However, the third party websites may and you are advised to check their privacy policies.

If you have ordered a kit, then we will pass your name & address on to a third party (STITCHPIX) in order to complete your kit order – without this information they are unable to send your kit. They do not keep this information for longer than needed to fulfill your order and any followups that may be needed, which will not be initiated by them.

We do not sell, share, distribute or lease your personal information to third parties, except where necessary to complete your order as above.

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